Need Help?
Need Help?
We’re here to make your shopping and hydration experience smooth and worry-free.
Whether you have questions about your order, shipping, or how our advanced water bottle works — we’ve got you covered.
Frequently Asked Questions
Check out our FAQs for quick answers about:
- How the HavenVita Filter Bottle works
- How long the filter lasts
- Cleaning and maintenance
- Shipping and delivery times
- Returns and exchanges
Shipping & Delivery
We process orders within 1–2 business days and deliver worldwide through trusted carriers.
Delivery times may vary depending on your location — typically 5–12 business days.
Once your order ships, you’ll receive an email with your tracking number.
Returns & Refunds
We want you to love your HavenVita bottle.
If you’re not fully satisfied, contact us within 30 days of delivery for a return or exchange.
Please ensure your item is unused and in its original packaging.
Read our Return Policy for full details.
Product Support
Need guidance on how to use your bottle or replace your filter?
Visit our Product Guide section or reach out to our team — we’ll be happy to help.
Contact Us
Still can’t find what you need?
Our support team is ready to assist you.
Email us anytime at Support@havenvita.com — we usually reply within 24 hours.
We’re Here for You
At HavenVita, your trust and satisfaction come first.
Stay hydrated, stay safe — we’re with you every step of your journey.